Myrtle Hilliard Davis Comprehensive Health Centers, Inc
  • 20-Mar-2017 to 19-Aug-2017 (CST)
  • Operations
  • St. Louis, MO, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, 403B, STD/LTD, PTO


Myrtle Hilliard Davis Comprehensive Health seeks full-time Call Center Agent registers patients for medical appointments.

Duties:

  • Manages a large volume of incoming appointment request calls in a timely manner
  • Works with minimal direct supervision
  • Identifies appropriate appointment times and dates based on customer need/request and provider availability
  • Interprets scheduling template for Providers
  • Participates in ongoing professional development training as required
  • Diffuses irate patients and show empathy addressing patient concerns
  • Adapts to changes on short notice and assist patient or Provider requests

 

A Successful Candidate:

  • Ability handling  high volume of incoming calls to schedule patient appointments while paying close attention to detail
  • Knowledgeable of various computer systems
  • Type at least 30 words per minute
  • Friendly, empathetic phone presence
  • Willingness to learn
  • Ability to follow a script, if necessary

 

Qualifications:

  • Education:  High School Diploma or GED required. 
  • Experience: 
    • 1-2 years of experience handling a large volume of calls/requests required
    • 1-2 years of experience customer service required
    • 1-2 years of experience scheduling patient appointments required
    • Experience working in a clinical environment preferred
    • Other:  Must have reliable transportation.
Myrtle Hilliard Davis Comprehensive Health Centers, Inc
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